The last two weeks have been particularly challenging for us as we tried to further stabilize the run import process. Some users reported that they received an “Error getting 1 run to test credentials” after trying to sync their runs. In addition, there was a known issue within the settings menu for saving “trim” options… Read more »
Author: jacklyn
Duplicate runs on import
UPDATE as of 9:12pm EST: we are back up and running with the import! Please let us know if you continue to experience any problems so we can look into it immediately. As of 11pm EST last night, some users started to experience issues with importing their latest run(s) and ended up duplicating some of… Read more »
Nike+ import is up and running
Smashrun is now compatible with the new Nike+ website. We apologize for the outage while we upgraded our system but, starting today, you should be able to seamlessly sync your data from the new Nike+ site without issue. Please let us know if you run into any problems and we’ll sort it out right away…. Read more »
Nike Integration Update
Dear Smashrunners, SmashrunHQ here – with a small bit of context for the Nike situation we find ourselves in – as well as a quick update on our progress towards resolving the recent Nike+ run import issues that continue to impact the majority of us since their (excellent) site upgrade on June 6th. We know… Read more »
June Release Scheduled Patch
Last Update: June 5, 2012 at 1:25PM EST We are aware that there’s a few issues in the current release. No worries! We’re keeping an eye on things, especially the ones we’re aware of including: syncing runs – some users are experiencing issues with importing run details Facebook publishing – individual runs are not currently… Read more »
June 2012 Release Notes
We know it’s been a long time coming. We’ve recently had to rework our entire data model to make way for future device and mobile app integration and, while it still requires a bit more work, we’re finally getting there… In the meantime, we hope you enjoy the new features we just released! 33 New… Read more »
nike import issues (2.16.12) – FIXED
Nike Update: we are aware that quite a few Nike+ users are having some trouble importing their runs to Smashrun today. Last night, Nike implemented some changes to their site that is now affecting the way we import run data. We are looking into it and will try and push out a fix as soon as possible…. Read more »
Time for a new color picker
We’re trying out something a little different this month… instead of looking for another generic color picker, we figured it made sense to open it up to our Smashrun community. So if you’ve got a photo that you think would be a perfect candidate, you should definitely share it! The entry process is pretty straightforward:… Read more »
birthdays (and your birthday badge)
This month’s most popular question: how do I set my birthday so I can earn my birthday badge? Ahh yes.. we definitely should have included this in the FAQ section. Very truly sorry about that. Here’s the answer: at the moment, we’re currently getting your birthday from Facebook. So, as long as your birthday is… Read more »
Facebook posting delays – resolved.
Over the past 2-3 weeks, we’ve had quite a few users email in about a range of Facebook issues: delays in posting, missing Facebook posts, posts that show up on the “Activity Feed” or the newsfeed but not on the Timeline – lots of weird stuff going on. We tried to figure out what the… Read more »