“Error getting 1 run to test credentials”

The last two weeks have been particularly challenging for us as we tried to further stabilize the run import process. Some users reported that they received an “Error getting 1 run to test credentials” after trying to sync their runs. In addition, there was a known issue within the settings menu for saving “trim” options within Linked Devices.

Both of these have been resolved. For those that still see an error when trying to sync, please let us know and email us at hi@smashrun.com.

We really appreciate everyone’s understanding and patience!

One Comment

Nacho Barbera


in my case there is a new error after show that not found new races

Import failure

“getting runlist from nike with the entire data set”



Leave a Reply

Your email address will not be published. Required fields are marked *