“Error getting 1 run to test credentials”

The last two weeks have been particularly challenging for us as we tried to further stabilize the run import process. Some users reported that they received an “Error getting 1 run to test credentials” after trying to sync their runs. In addition, there was a known issue within the settings menu for saving “trim” options within Linked Devices.

Both of these have been resolved. For those that still see an error when trying to sync, please let us know and email us at hi@smashrun.com.

We really appreciate everyone’s understanding and patience!

One comment so far

Duplicate runs on import

UPDATE as of 9:12pm EST: we are back up and running with the import! Please let us know if you continue to experience any problems so we can look into it immediately.

As of 11pm EST last night, some users started to experience issues with importing their latest run(s) and ended up duplicating some of their historical run data. It seems to be a broader issue and we are looking into it right now.

Please try and hold off from syncing your latest run and we’ll update everyone with the release of a patch later today! We do apologize for the inconvenience.

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Help for users who run more than once a day

After the last monster release we’re working on pushing out smaller a more regular upgrades.

Here’s the latest:

  • Address an issue some users are having with the Nike import. This won’t solve everyone’s problems, but it’s a start. Expect more patches over the coming days.
  • Allow easy access to multiple runs on the same day.

 

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Nike+ import is up and running

Smashrun is now compatible with the new Nike+ website. We apologize for the outage while we upgraded our system but, starting today, you should be able to seamlessly sync your data from the new Nike+ site without issue.

Please let us know if you run into any problems and we’ll sort it out right away.

As always, you can reach us via hi@smashrun.com, our Facebook page, or @smashrunHQ.

Thanks so much for everyone’s continued support! We really do appreciate it – especially @chrislukic who coded all through last night til 4am this morning before his flight out of Santiago.

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Nike Integration Update

Dear Smashrunners,

SmashrunHQ here – with a small bit of context for the Nike situation we find ourselves in – as well as a quick update on our progress towards resolving the recent Nike+ run import issues that continue to impact the majority of us since their (excellent) site upgrade on June 6th. We know you all want to sync your new Nike+ runs in order to Make Every Run Count, as well as continue making progress on the new badges that we released earlier this week! Please rest assured, we feel the same way, and are doing everything in our power to address this problem.

First, the context: Nike’s recent site upgrade looks good, and is much better than their old site from a technical perspective. However, Nike has not ever provided direct support to third-party independent developers and companies such as Smashrun, and these nice new Nike changes broke our bespoke Nike-to-Smashrun autosync functionality. Without Nike’s support to restore our access, team Smashrun has been burning the midnight oil to reverse-engineer Nike’s changes and modify our application to work with their new website.

Second, the good news: Smashrun now understands the changes that Nike made to their site, approves of them as a dramatic technical leap forward, and has a plan to adopt a new process for syncing your data back to Smashrun. Although, we do not have any realistic timeframes for resolution to share with you at this moment, it is worth mentioning that we believe we can see the light at the end of the tunnel.

We appreciate your support, and we appreciate you bearing with us while we figure this out. We’ll continue to update this space with more information as it becomes available.

Cheers and Happy Running,
Chris, Jacklyn, and Steve

15 comments

Nike import is down while Nike upgrades

UPDATE June 6th, 11pm
So we’ve finally got access to Nike’s site again. It looks great, a big improvement to be sure, but since Nike doesn’t officially have an API we’re a little broken at the moment. Nothing that we can’t fix, but please bear with us as we adapt our code.

Thanks for you patience and support.
Chris

——————————————————————————
Looks like Nike is upgrading to their new site today. We’ve been unable to login since last night and right now it looks like the Nike Plus site is just returning a 404. If there’s any impact on Smashrun when the new site is live we’ll try and resolve it as soon as humanly possible.

Also still working today to resolve some of the Facebook integration issues some people are getting. Hoping to get that sorted out very soon.

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June Release Scheduled Patch

Last Update: June 5, 2012 at 1:25PM EST

We are aware that there’s a few issues in the current release. No worries! We’re keeping an eye on things, especially the ones we’re aware of including:

  • syncing runs – some users are experiencing issues with importing run details
  • Facebook publishing – individual runs are not currently posting to Facebook
  • new blog entry notification doesn’t seem to want to go away
  • certain badge details are off

Please feel free to drop us a note at hi@smashrun.com and include screenshots when you can, or leave us a comment here. We’ll be spending the remainder of the week patching things up.

Bear with us for just a little bit longer… pretty soon, everything will get sorted out.

Thanks everyone for your understanding!

June 2012 Release Notes

We know it’s been a long time coming. We’ve recently had to rework our entire data model to make way for future device and mobile app integration and, while it still requires a bit more work, we’re finally getting there… In the meantime, we hope you enjoy the new features we just released!

33 New Badges
The Kelly series is our latest set of badges and we tried to include even more structure than usual for some of our progressive badges. For instance: the 12 monthly badges help you build consistency – run any distance for any 10 days in any given month. There’s also the staircase badges, which can help you with base training.

Keep in mind that some of the badges are quite challenging as well, like the Roadrunner and Mercury badges or the Towering Stairs. Train smart. And when in doubt – don’t go for it. There’s always more badges in the making!

Badge Details
Clicking on badges will now give you a better idea of how close you are towards earning it. That way, you can plan out your runs if you wanted to! Maybe you’d like to space out those 10 runs per month. Or plan out five 400-meter sprints followed by casual jogs at a pace slower than 10:00/mi (6:12/km) in the same month.

The details are basically there to help you make better decisions about your training schedule.

Notables
We’ve always said that Smashrun is about “making every run count.” We do this by focusing on the relative value of each and every run. PR’s are great, but they don’t happen everyday. So we’re introducing “notables.”

There’s often something exceptional about certain runs that we don’t always notice. The obvious is easy. You usually know when you’ve run your fastest of a certain distance, but what about the obscure? Like your fastest mile or km splits in a 3-month period, your lowest ever average HR, or your highest calories per minute burned in the past year. That’s what “notables” are for.

Share Monthly and Yearly Progress
Remember “Tweet your 2011 stats”? Now you can do it for every year and every month in your entire running history. We’ve also introduced Facebook aggregates as a temporary stand-in while we sort out the Facebook Open Graph API.

You have complete control over what’s published on Facebook and/or Twitter. We fill-in some of the stats for a given month or year, but you can always change it! Let’s say you’re training for the ING NYC Marathon and you’d like to keep your running buddies aware of your training progress. You could customize a monthly aggregate just by clicking on the edit icon on the top-right of your “publish to Facebook” window:

Prefer to tweet your progress? Same steps! Remember that the Facebook and Twitter icons will show up in all of your Overview pages. Just use the calendar on the right to navigate to the month or year you’d like to publish, click on your social network of choice, customize your post, and share.

Oh, and since we’re on the topic of Run Overviews – we made a tiny change that might make a world of difference when looking at your runs. Previously, the Overview pages would only allow you to view yearly and monthly aggregates, it didn’t link up directly with the By Run pages. Now, when you choose a specific month in a given year within your Overviews, you can also drill down to an exact date to see the individual run detail.

Here’s the “before”

And “after”…

Search for Friends
From the “Friends” drop-down on your Overview page, you can now search for Smashrun users by name and by Facebook association. If you’re friends with someone on Facebook that also uses Smashrun, you can find and follow them pretty quickly!

Revised Settings: Privacy, Profile Pictures, and Updating Your Birthday
At Smashrun, we take your privacy settings very seriously. Previously, you could only set your profile to private so that no one else could see your stats. In case you’d like to take extra measures, you can even tell Google not to index your pages and you’ll be completely “off the grid”.

We’ve also included a section for “email settings” so you can choose to only receive what’s most important to you.

And if you’ve been a Smashrunner all this time, but haven’t had a profile picture because you preferred not to use your Facebook account – we’ve finally fixed that dilemma… along with the birthday badge!

Need help figuring out how to access some of the new features? You can view this screencast of the new features as well.

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What we’ve been working on…

It’s been quite a while since we posted, so thought I thought it’d make sense to update everyone a bit about, what we’ve been working on lately.

Our big focus has been to make the site less Nike-centric, and that’s meant a lot of reworking the data model that everything’s built on. It’s important because it’s the groundwork that will one day soon allow us to import data from everywhere. But at the same time it’s also really, really…dull.

The idea of putting out a release after so long with nothing but changes to the plumbing, and no awesome features in the mix was frankly just depressing. So then we started piling in lots of little cool things, and of course, all those little cool things need to be tested, and testing takes time. So here we are: Testing and fixing. Testing and fixing…

We can see the light out at the end of the tunnel though, and that light is reflecting off dozens of shiny, shimmering little features that with a little bit of luck you should be able to start playing with in the next week or so. And we should be able to take a weekend off to relax for the first time in months.

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Site Maintenance Sun March 4 11PM – Midnight EST

Please be aware: Smashrun will be undergoing standard scheduled maintenance to patch the underlying infrastructure on Sunday night March 4th from 11PM – Midnight EST.  The website will be slightly slower than normal during the majority of this window, and will be completely unavailable for a short time at the end while our equipment reboots. We regret any inconvenience caused; however, the security of your data and overall site reliability are of paramount concern to us.

7 comments