Duplicate runs on import

Posted

UPDATE as of 9:12pm EST: we are back up and running with the import! Please let us know if you continue to experience any problems so we can look into it immediately.

As of 11pm EST last night, some users started to experience issues with importing their latest run(s) and ended up duplicating some of their historical run data. It seems to be a broader issue and we are looking into it right now.

Please try and hold off from syncing your latest run and we’ll update everyone with the release of a patch later today! We do apologize for the inconvenience.

  1. Mike Newton

    Getting ‘Import failure !’ ‘Error getting 1 run to test credentials’ since yesterday, 8:00pm BST

    Mike

    • Chris

      Same here… “import failure ! Error getting 1 run to test credentials”

  2. Nacho

    Same here… “import failure ! Error getting 1 run to test credentials”

    • Chris

      Working on this one, should have a patch out in a day or two. In the meantime unlinking and linking again usually sorts out the problem.